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Exam 10: Motivating and Satisfying Employees and Teams

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Question 71

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MBO stands for

A) managing by organizing.
B) management by objectives.
C) management by others.
D) motivation by objective.
E) management by orders.

F) D) and E)
G) B) and D)

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Question 72

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What is the deceptively simple assumption on which Vroom's expectancy theory of motivation is based?

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According to expectancy theory...

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Question 73

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Which of the following is not a level in Maslow's hierarchy of needs?

To retain its key middle managers and to reduce the effect of a bank closure on its incomes, X Bank has established a two-year severance pay package. Theoretically, the bank is motivating employees to stay with the company through

A motivation tool that attempts to provide workers with more tasks and more control over these tasks is

Job security, health insurance, and safe working conditions are all characteristics of which needs level?

Chad's boss demoted him when he did not meet his sales goal for the month. This action indicates the use of

Scientific management is the application of scientific principles to the management of work and workers.

The Hawthorne studies showed that ____ are equal to salary motivation.

The piece-rate system is based on the assumption that simply paying an employee more money will increase that person's motivation.

Things were terrific at X Bank on Elm Street until an unfortunate incident occurred. Before the incident, the bank had installed hidden cameras, a fancy alarm system, and bars on entrance and exit doors. Nevertheless, the bank was burglarized last week. Although no employees were hurt, one of the bank's most loyal and respected tellers said, "For the first time in five years, I feel a bit uneasy, fearful on the job." The bank may find that for this employee and others, the ____ need must now be met.

When a manager has a choice, positive reinforcement should be used before negative reinforcement.

Frederick W. Taylor made his most significant contribution to management practice by his involvement with the Hawthorne studies.

A firm characterized by lifetime employment, collective decision making, collective responsibility, slow evaluation and promotion, implied control, nonspecialized career paths, and a holistic concern for employees is called

What did Elton Mayo discover in the Hawthorne Studies about human factors that led to the birth of the human relations movement in management?

Gina Robinson, Inc. (GRI) GRI management has decided to reinvent the culture of the organization. Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description. However, this did not work. Next, the company decided to add flextim GRI then introduced even more work options for employees. For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other. Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means. The managers reasoned that team members must work face to face to learn from and truly engage with each other. Once these teams were formed, GRI management noticed that the quality of employees' work was much improved. The managers also observed that people felt much more comfortable with and tolerant of each other. -Refer to Gina Robinson, Inc. If GRI management were to allow employees to work at home for a portion of the work week, which of these practices would they be introducing?

Gina Robinson, Inc. (GRI) GRI management has decided to reinvent the culture of the organization. Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description. However, this did not work. Next, the company decided to add flextime. It believed that this would make employees more dedicate Once these teams were formed, GRI management noticed that the quality of employees' work was much improve -Refer to Gina Robinson, Inc. As the employees form teams at GRI, they should know that each person's role within the group starts to become apparent during the ____ stage of team development.

​Ernest and Old were both hired to work six hours a day for five days a week. Each is able to complete all of the responsibilities assigned to him within the time allotted. They are engaged in

Gina Robinson, Inc. (GRI) GRI management has decided to reinvent the culture of the organization. Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description. However, this did not work. Next, the company decided to add flextim GRI then introduced even more work options for employees. For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other. Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means. The managers reasoned that team members must work face to face to learn from and truly engage with each other. Once these teams were formed, GRI management noticed that the quality of employees' work was much improved. The managers also observed that people felt much more comfortable with and tolerant of each other. -Refer to Gina Robinson, Inc. Previously, what technique did GRI management try in order to make jobs more appealing?

When Hewlett-Packard assumes that employees accept responsibility and work toward company goals and thus also achieve personal rewards, it is using