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Usually, the human resources department administers a(n) ____ program to introduce new employees to the organization.


A) job selection
B) orientation
C) employee training
D) on-the-job training
E) job rotation

F) All of the above
G) B) and C)

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Chandler Corporation is interested in attracting managers who can contribute new perspectives to the managerial process. Chandler should concentrate on


A) a skills inventory.
B) external recruiting.
C) internal recruiting.
D) vestibule selection.
E) external replacement.

F) A) and E)
G) A) and D)

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Is employee performance feedback important in the appraisal process? Support your view.

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Employee performance feedback offers an ...

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Performance appraisal is the evaluation of an employee's current and potential levels of performance within a firm.

A) True
B) False

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The interview is part of


A) recruiting.
B) orientation.
C) selection.
D) training.
E) HRM development.

F) A) and E)
G) None of the above

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Workplace diversity is forcing managers to learn to supervise and motivate people with a broader range of value systems.

A) True
B) False

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The HRM specialists at A&C Company took the opportunity to increase productivity and decrease manual data analysis by using their microcomputer along with a commercial database management system (DBMS) to develop a ____. Now the company can readily identify specific organizational skills, eliminating the need to comb personnel files manually.


A) compensation survey
B) management development program
C) skills inventory
D) human resources inventory
E) replacement chart

F) A) and C)
G) D) and E)

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A list of key personnel as well as possible successors within a firm is called


A) a replacement chart.
B) a skills inventory.
C) management inventory.
D) a wage survey.
E) performance appraisal.

F) A) and C)
G) A) and D)

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The average cost of employee benefits is about ____ percent of total compensation.


A) 8
B) 21
C) 29
D) 33
E) 36

F) A) and D)
G) C) and D)

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When United Parcel Service (UPS) is looking for crews to fly its giant 747 cargo aircraft, it wants to hire the very best people to whom to entrust its extremely expensive equipment. Therefore, it looks for


A) only applicants from internal sources.
B) only applicants from external sources.
C) only pilots laid off from passenger carriers.
D) many more applicants than there are positions to be filled.
E) a very small number of applicants to reduce the time and costs required to examine the complex credentials of a larger number of applicants.

F) All of the above
G) A) and C)

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What is the problem-solving approach to performance feedback interviews?


A) This type of approach allows the employee to give herself her own performance evaluation and to set her own goals while discussing them with her superior.
B) In this type of interview, the employee may come to the superior at any time and ask how she is doing and express any problems she is having so that they might come up with solutions together.
C) This is when the superior has only negative results of a performance appraisal to discuss with her employee.Thus, they spend a great deal of time coming up with solutions to the many problems the employee is having.
D) In this approach, the superior conveys both the good and bad aspects of the appraisal with the employee, and she then offers the employee solutions for the areas needing improvement.
E) In this type of interview, the superior tells the employee what has been right and wrong, she gives the employee a chance to respond, and then they come up with agreed-upon solutions to the problems at hand.

F) A) and E)
G) B) and E)

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​Which of the following is not a major approach to performance feedback interviews:


A) ​mailing a written copy without any interaction from the supervisor.
B) ​tell-and-sell.
C) ​tell-and-listen.
D) ​problem solving.

E) A) and B)
F) A) and D)

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Upper management needs to know the results of training evaluations because


A) only top managers should know the results.
B) the results may be the basis for making decisions about the training program itself.
C) training is inexpensive.
D) all training is cost effective.
E) all employees need training.

F) All of the above
G) B) and D)

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Attrition is a method of reducing the size of the workforce by permitting people who are within a few years of retirement to retire early with full benefits.

A) True
B) False

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Forecasting the human resources supply for a company is based on workforce statistics and industry growth projections provided by the United States Census Bureau.

A) True
B) False

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For the past ten years, Savco has obtained its best employees from private employment agencies. Now that it has three additional jobs to fill, it will probably continue to use


A) a skills inventory.
B) external recruiting.
C) internal recruiting.
D) vestibule selection.
E) external replacement.

F) B) and E)
G) A) and E)

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Human resources planning and recruiting are two of the activities carried out during the development phase of human resources management.

A) True
B) False

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