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Exam 10: Motivating Employees

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Question 111

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Tyler earned his construction management degree last May and landed his first job as a field engineer with a well-known company that provides maintenance and repair for oil and chemical companies.During his first week on the job,he expressed enthusiasm for what he heard from other employees.Although he would be traveling to many job sites during the first five years,many of his new colleagues remarked on the opportunities for growth and promotion and added responsibilities if he persevered with this company.If Herzberg were ranking the job factors that provide satisfaction for this young graduate,he would refer to these as:

A) Hygiene factors
B) Needs factors
C) Motivators
D) Theory X factors

E) B) and C)
F) All of the above

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Question 112

Multiple Choice

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Matt works for a sports marketing firm.He feels that he has been treated unfairly by the organization.He helped three other employees organize a series of successful street hockey tournaments in different regions of the country.While the other employees were given a bonus and corporate recognition,his efforts were ignored.According to equity theory,Matt is likely to respond by:

A) ignoring the perceived inequity.
B) reaching the conclusion that his treatment is not related to the treatment of others.
C) reducing his efforts on future projects.
D) threatening the boss.

E) None of the above
F) C) and D)

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Question 113

Multiple Choice

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Working conditions recently changed at the Great Barriers Corporation.Managers and employees now answer their own phones,and even top managers are addressed by their first name.The company even eliminated executive washrooms and parking spaces.Great Barriers implemented all of these changes to motivate employees to work more productively by creating a team spirit within the company.Great Barriers' efforts are consistent with an attempt to:

According to Herzberg,when a hygiene factor is not fulfilled,employees will become dissatisfied.

List the three generations in the workplace today,and provide at least two characteristics of each generation that affect their motivation.

Extrinsic rewards are those that are given to a person by someone else.

When unhappy employees leave a company,the firm normally ends up benefiting financially.

Feedback helps enrich a job by satisfying an employee's esteem needs.

According to equity theory,if employees perceive that their level of effort is greater than their compensation,they will work to increase their productivity.

In an interview that featured the CEO of Aruba Networks,New York Times reporter Andrew Bryant probed the CEO about his experience at Hewlett Packard.He asked,"What is the H.P.way?" The CEO responded,"Fundamentally,the H.P.way started with the basic assumption that each employee wants to do well,and they are capable of doing well,so as a manager you have to give them that environment to flourish." In the study of management,we would describe this management style as:

The best way for U.S.firms to become more competitive is to adopt the Type J approach to management.

New employees at Throneberry Manufacturing are carefully trained to use the most efficient production methods.They are then placed on an assembly line and expected to perform the same task day after day,using the methods they were taught.The work is boring,but the pay is good.Throneberry's approach is consistent with the principles of:

Julie has worked for the Healthy Bread Company for several years.Recently,management recognized her as one of the company's best employees.Her co-workers respect and admire her,and she feels good about herself.According to Maslow,the type of needs that are likely to motivate Julie in the future are:

William Ouchi concluded that culture should not be a factor in one's management style.

Ouchi's Theory Z is a blend of Type A and Type J business cultures.

Herzberg's findings suggest that many U.S.firms can help workers satisfy higher order needs by identifying those things that motivate (inspire)them to work at their fullest potential.

According to Victor Vroom,the effort employees exert on a specific task depends on their expectations of the outcome.

The Hawthorne studies were conducted by ____________ and his colleagues from Harvard University.

Recent economic events and demographic trends in Japan have clearly demonstrated the superiority of a Type J approach to management.

Frederick Taylor's ideas about improving worker productivity attracted a lot of attention at the time,but had little lasting significance.