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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 171

True/False

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Employees at The Eastern Eagle newspaper are paid according to the Hay system.Ralph and Steve do the same type of work and report to the same supervisor.Ralph has worked at the newspaper for 14 years while this is Steve's third year.The supervisor believes Steve is the more enthusiastic and hard-working of the two.Under the Hay system,Steve will probably earn more than Ralph. The Hay system is based on job tiers,each having a strict pay range.One disadvantage of this type of system is that a worker who is performing well may be paid less than a worker who is less productive but has been on the job longer.

A) True
B) False

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Question 172

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Hector Cruz is receiving training in maintaining and repairing assembly line robots at a school that uses equipment very similar to that used on his new job at Blast Off Technologies.His classroom training is called vestibule training. Vestibule training is done in schools where employees are taught using equipment that is very similar to what they will use on the actual job.

A) True
B) False

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Question 173

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While talking with a group of family and friends,Jeanne mentions that she was offered an impressive golden handshake by her employer.Which of the following statements is she most likely to make next?

When she met with John to discuss his performance appraisal,Regina noted that John had difficulty with managing his time on certain projects.One drawback of a performance appraisal is that it does not allow for feedback during the evaluation process. The fourth step of the appraisal process is to discuss results with the employee and the fifth step of the performance evaluation process is to take corrective action.These steps provide managers with an excellent opportunity to offer constructive criticism and corrective feedback to their employees,and also receive feedback from the employees.

Internet-based training courses are sometimes also called:

Services now exist that allow firms to perform quick background checks of potential employees.

Human resource planning involves the assessment of both the future demand and the future supply of the various types of labor needed by the organization.

In a _____________ arrangement two part-time employees fill one full-time job.

Transfers and promotions are internal sources used by human resource managers to fill recruiting needs.

It is not unusual to find persons with a variety of skills and skill levels serving as contingent workers.Contingent workers in the U.S.are usually under 25 years of age and may include independent contractors,middle management positions,and even college students who only want to work during the summer months. Contingent workers span a number of occupations from unskilled laborers to skilled managers and seasonal employees.Most contingent workers in the U.S.are currently under 25 years of age.

Humphrey Communications uses a flextime plan,however,all employees must be on the job from 10:00 a.m.until 2:00 p.m.These hours are referred to as the:

Over the next ten to fifteen years,most firms will discontinue apprenticeship programs as changes in technology make this type of training obsolete.

Management is turning to a strategy of offering more lateral transfers due to the fact that many companies are operating under a flatter organization structure. A flatter structure (as mentioned in Chapter 8)means that there are fewer managers,those who manage usually have a wider span of control.This fact reduces the opportunity of internal promotions.Managers motivate employees to stay with the company by providing lateral transfer opportunities where employees can learn new skills.

The overall purpose of the five step human resource planning process is to:

Union rules and company policies can make the recruitment process more difficult.

A(n) __________ is prepared as part of the human resource planning process,and indicates the characteristics and qualifications of the organization's labor force,thus helping the firm determine whether its employees are technically up-to-date and adequately trained.

When Andrew administered the performance appraisals for his employees at California Canines,a producer of upscale clothing and accessories for pets,he made certain that he allowed at least one hour for each appraisal.He met with each employee in his quiet office,and gave each an opportunity to prepare a self-improvement program.His goal was to make each appraisal a positive experience for the employee.Andrew carried out the suggestions of experts in performing effective performance appraisals. According to Figure 11.4,"Conducting Effective Appraisals and Reviews",Andrew's strategies are good approaches that managers should take when conducting performance appraisals.

Which of the following reasons makes the recruiting job more challenging?

Grooming women and minorities for management positions creates fewer hiring opportunities for white men.

Most employees who use flextime prefer to work independently of others.In order to accommodate this preference,businesses permit them to clock in and out as they wish,as long as they put in the necessary 40 hour work week.On some days,they may arrive at 6:00 a.m. ,while on other days they may decide to come in at Noon. While there may be independent contractors who come and go independently of other employees,most companies that offer flextime scheduling require their employees to commit to a scheduled arrival and departure time,and also build core time into the day.