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Exam 10: Motivating and Satisfying Employees

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Question 51

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Houston works for ABCDE,Inc.,which operates worldwide and has offices in ten different countries.When the company has a problem that needs resolved,it posts the problem on the company's "job board" where employees can read about the problem and then volunteer to be a part of the team to solve it.The manager of the department with the problem reads through the names and qualifications of the volunteers,then forms a team.The teams may be comprised of individuals from throughout the world,and,once formed,take over the management role by assigning tasks from within,doing progress assessments,and employee critiques.The teams are formed only to solve individual problems and once the problem is solved they are disbanded.Which of the following would not be a label you would give to this team?

A) Cross-functional team
B) Virtual team
C) Problem-solving team
D) Self-directed team

E) C) and D)
F) None of the above

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Question 52

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The basic premise of reinforcement is that behavior that is rewarded is likely to be repeated and behavior that is punished is less likely to recur.

A) True
B) False

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Question 53

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Employee stock ownership plans (ESOPs)provide considerable employee incentive and increase employee involvement.

Vivian works hard and puts in many extra hours.For this,she can anticipate a pay raise,a promotion,or an expanded sales territory.However,getting a promotion is most important to Vivian.According to the useful guidelines of the ____ theory,Thomas,her manager,must recognize that (1) she is putting in hard work and long hours to obtain a promotion,(2) what motivates Vivian will change over time,and (3) he must clearly show Vivian how to attain the desirable reward.

Managers who rely on ____ as a form of negative reinforcement will ignore an undesired behavior in the hope that it will go away.

What is the deceptively simple assumption on which Vroom's expectancy theory of motivation is based?

Employee ownership is a situation in which

The team member that places the team's goals first is fulfilling what role?

Maslow believed each level of need must be completely satisfied before an individual can advance to the next level.

Frederick W.Taylor's research led to the emergence of scientific management,which is defined as

Part-time work and job sharing provide flexibility but at the expense of reduced benefits compared to full-time employment.

According to Theory X by McGregor,managers assume that employees

Use Maslow's hierarchy of needs concept to explain why you would expect to be more concerned about finding somewhere to stay after your house burned down than you would be about receiving a certificate of appreciation from the non-profit for which you volunteer.

The U.S.Army's motto to "be all that you can be" relates most closely to the ____ level of needs.

Problem-solving teams are created to work together permanently.

Lizzy is a financial analyst for a health care company in Phoenix.Her husband is transferred to Atlanta,but Lizzy's employer allows Lizzy to keep her job and work from her new home in Atlanta.Lizzy has to travel back to Phoenix for one week every other month to meet in person with company officials.This arrangement is called

Kevin Long's first year as unit supervisor for a local manufacturer was quite a challenge.To encourage his subordinates to meet unit and company goals,he instituted quality circles.These circles were then enabled to directly affect unit operations.Kevin's managerial attitude reflects the assumptions underlying

The need for esteem may be satisfied through personal accomplishments,promotion to more responsible positions,and honors and awards.

IBM,Eastman Kodak,and Hewlett-Packard are organizations that emphasize long-term employment,collective decision making,individual responsibility for the outcomes of decisions,and moderately specialized career paths.These companies are examples of ____ firms.

Under Taylor's scientific management system,what did management have the responsibility to determine about an employee's work,and what did the employee have the responsibility to decide?