Question 1

To regain market share,many American firms have lowered quality standards.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following products is most likely to require a fixed-position layout?

Accepted Answer

A)   Automobile
B)   Canoe
C)   Clothing
D)   Ship
E)   ComputerF) C) and E)
G) A) and D)

Question 3

An assembly line at a Rubbermaid production facility is an example of a product layout.

Accepted Answer

A) True 
 B)False

Question 4

The degree to which input resources are physically changed by the conversion is referred to as the

Accepted Answer

A)   width of the conversion process.
B)   magnitude of change.
C)   depth of a conversion.
D)   number of technologies.
E)   focus of the conversion process.F) A) and D)
G) All of the above

Question 5

The just-in-time inventory system focuses on minimizing

Accepted Answer

A)   scheduling.
B)   materials resource planning.
C)   stock-out costs.
D)   customer complaints.
E)   storage and holding costs.F) All of the above
G) A) and B)

Question 6

John loves coffee.John will drive ten miles out of his way in the morning to get a cup of coffee at his favorite coffee shop so he can drink it on the way to work.For two years John has begged the owner of the coffee shop to open one in the shopping center near his home so he and others in his community can enjoy the delightful aroma,titillating taste,and velvety smoothness of their coffee creations.What utility is John seeking?

Accepted Answer

A)   Form
B)   Place
C)   Time
D)   PossessionE) B) and C)
F) B) and D)

Question 7

The type of utility on which production and operations management focuses is ____ utility.

Accepted Answer

A)   place
B)   time
C)   form
D)   possession
E)   needF) C) and E)
G) B) and E)

Question 8

When Taco Bell determines what different food items it will offer on its menu and how many it will offer,it is deciding its

Accepted Answer

A)   capacity.
B)   design planning.
C)   product design.
D)   product life cycle.
E)   product line.F) B) and C)
G) B) and E)

Question 9

The Motorola Corporation has begun a program that promises to improve employee motivation.This is an example of a way to ____ productivity.

Accepted Answer

A)   decrease
B)   retard
C)   increase
D)   eliminate
E)   stifleF) D) and E)
G) B) and C)

Question 10

Jan runs a garment jobbing business.Her employees sew together fabric that has been cut to be assembled into garments.She has studied how many garments her employees produce per hour and has determined that the average worker produces ten garments per hour.Maggie also has a garment jobbing business.Her business produces garments that are quite similar to those made by Jan's business.Maggie's workers can sew 12 garments per hour.Which of the following is true about these businesses?

Accepted Answer

A)   Maggie's employees are harder working than Jan's employees.
B)   Maggie's business has greater productivity than Jan's business.
C)   Jan's employees have difficulty assembling the garments.
D)   Jan's operations managers are not as effective as Maggie's operations managers.E) B) and C)
F) A) and B)

Question 11

In a shoe manufacturing plant,all shoes undergo the same operations in the same sequence.The shoes flow from one workstation to the next.This is a(n) ____ layout.

Accepted Answer

A)   output
B)   fixed-position
C)   product
D)   process
E)   work-cellF) A) and B)
G) B) and D)

Question 12

A hardware manufacturer uses total quality management and quality circles to ensure that all employees are involved with and are responsible for quality.By doing this,the hardware manufacturer can eliminate the need for

Accepted Answer

A)   quality control.
B)   inspection.
C)   scheduling.
D)   supervisors.
E)   materials requirement planning.F) C) and D)
G) B) and D)

Question 13

When New Coke was introduced,it failed miserably in the market.After removing it from its product line,what did Coca-Cola most likely do with the capacity devoted to producing this product?

Accepted Answer

A)   Shift the excess capacity to the production of other soft-drink products
B)   Eliminate the excess capacity by selling all New Coke facilities
C)   Fire all the employees involved with the production of New Coke
D)   Subcontract the production of New Coke to another producer
E)   Decrease the work week of its production line employeesF) A) and B)
G) B) and E)

Question 14

Successful operations managers must be able to do all of the following except

Accepted Answer

A)   lead and motivate people.
B)   use technology to make a manufacturer more productive.
C)   advertise and sell the firm's product.
D)   control production costs.
E)   improve product quality.F) A) and C)
G) A) and B)

Question 15

What portion of the ideas for new products,refinements,and extensions ever gets to the production stage?

Accepted Answer

A)   About one-third
B)   At least half
C)   The majority
D)   Only a few
E)   About two-thirdsF) C) and E)
G) B) and C)

Question 16

What are the two types of costs associated with inventory?

Accepted Answer

A)   Holding costs and selling costs
B)   Stock-out costs and holding costs
C)   Shipping and handling costs and holding costs
D)   Overstock costs and stock-out costs
E)   Holding costs and tracking costsF) B) and E)
G) None of the above

Question 17

The responsibility for monitoring schedules to ensure that the work flows according to schedule is called follow-up.

Accepted Answer

A) True 
 B)False

Question 18

When all products undergo the same operations in the same sequence,a(n) ____ is used.

Accepted Answer

A)   product design
B)   product layout
C)   process layout
D)   output layout
E)   fixed layoutF) A) and B)
G) None of the above

Question 19

When firms use inspection to monitor quality,only the finished product is examined for defects or potential problems.

Accepted Answer

A) True 
 B)False

Question 20

The television has undergone a large number of changes since its introduction.For example,Sony now produces not only color televisions but also such innovative products as televisions that include video equipment.This sort of product evolution is referred to as product

Accepted Answer

A)   extension.
B)   design planning.
C)   differentiation.
D)   integration.
E)   expansion.F) All of the above
G) A) and B)

Exam 8: Producing Quality Goods and Services

Correct Answer
verified

To regain market share,many American firms have lowered quality standards.

Correct Answer
verified

A hardware manufacturer uses total quality management and quality circles to ensure that all employees are involved with and are responsible for quality.By doing this,the hardware manufacturer can eliminate the need for

Correct Answer
verified

The degree to which input resources are physically changed by the conversion is referred to as the

Correct Answer
verified

When all products undergo the same operations in the same sequence,a(n) ____ is used.

Correct Answer
verified

Which of the following products is most likely to require a fixed-position layout?

Correct Answer
verified

Correct Answer
verified

An assembly line at a Rubbermaid production facility is an example of a product layout.

Correct Answer
verified

The responsibility for monitoring schedules to ensure that the work flows according to schedule is called follow-up.

Correct Answer
verified

The Motorola Corporation has begun a program that promises to improve employee motivation.This is an example of a way to ____ productivity.

Correct Answer
verified

When New Coke was introduced,it failed miserably in the market.After removing it from its product line,what did Coca-Cola most likely do with the capacity devoted to producing this product?

Correct Answer
verified

When Taco Bell determines what different food items it will offer on its menu and how many it will offer,it is deciding its

Correct Answer
verified

The just-in-time inventory system focuses on minimizing

Correct Answer
verified

In a shoe manufacturing plant,all shoes undergo the same operations in the same sequence.The shoes flow from one workstation to the next.This is a(n) ____ layout.

Correct Answer
verified

When firms use inspection to monitor quality,only the finished product is examined for defects or potential problems.

Correct Answer
verified

The television has undergone a large number of changes since its introduction.For example,Sony now produces not only color televisions but also such innovative products as televisions that include video equipment.This sort of product evolution is referred to as product

Correct Answer
verified

The type of utility on which production and operations management focuses is ____ utility.

Correct Answer
verified

What portion of the ideas for new products,refinements,and extensions ever gets to the production stage?

Correct Answer
verified

Successful operations managers must be able to do all of the following except

Correct Answer
verified

What are the two types of costs associated with inventory?

Correct Answer
verified

Exam 8: Producing Quality Goods and Services

Correct AnswerverifiedShow Answer

To regain market share,many American firms have lowered quality standards.

Correct AnswerverifiedShow Answer

A hardware manufacturer uses total quality management and quality circles to ensure that all employees are involved with and are responsible for quality.By doing this,the hardware manufacturer can eliminate the need for

Correct AnswerverifiedShow Answer

The degree to which input resources are physically changed by the conversion is referred to as the

Correct AnswerverifiedShow Answer

When all products undergo the same operations in the same sequence,a(n) ____ is used.

Correct AnswerverifiedShow Answer

Which of the following products is most likely to require a fixed-position layout?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

An assembly line at a Rubbermaid production facility is an example of a product layout.

Correct AnswerverifiedShow Answer

The responsibility for monitoring schedules to ensure that the work flows according to schedule is called follow-up.

Correct AnswerverifiedShow Answer

The Motorola Corporation has begun a program that promises to improve employee motivation.This is an example of a way to ____ productivity.

Correct AnswerverifiedShow Answer

When New Coke was introduced,it failed miserably in the market.After removing it from its product line,what did Coca-Cola most likely do with the capacity devoted to producing this product?

Correct AnswerverifiedShow Answer

When Taco Bell determines what different food items it will offer on its menu and how many it will offer,it is deciding its

Correct AnswerverifiedShow Answer

The just-in-time inventory system focuses on minimizing

Correct AnswerverifiedShow Answer

In a shoe manufacturing plant,all shoes undergo the same operations in the same sequence.The shoes flow from one workstation to the next.This is a(n) ____ layout.

Correct AnswerverifiedShow Answer

When firms use inspection to monitor quality,only the finished product is examined for defects or potential problems.

Correct AnswerverifiedShow Answer

The television has undergone a large number of changes since its introduction.For example,Sony now produces not only color televisions but also such innovative products as televisions that include video equipment.This sort of product evolution is referred to as product

Correct AnswerverifiedShow Answer

The type of utility on which production and operations management focuses is ____ utility.

Correct AnswerverifiedShow Answer

What portion of the ideas for new products,refinements,and extensions ever gets to the production stage?

Correct AnswerverifiedShow Answer

Successful operations managers must be able to do all of the following except

Correct AnswerverifiedShow Answer

What are the two types of costs associated with inventory?

Correct AnswerverifiedShow Answer

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