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An Internet distributor of office supplies has a system of bidding and awarding contracts online for customer purchases. This is most likely a ____ model.


A) B2B
B) C2C
C) B2C
D) C2B
E) cross-functional

F) B) and D)
G) C) and D)

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A

How is LinkedIn different than most social networking sites?


A) It is primarily for artists and musicians.
B) It is primarily for teens and pre-teens.
C) It is for professionals.
D) It is for customers interested in gaming.
E) It allows data sharing, editing, and posting.

F) B) and D)
G) C) and E)

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Which of the following is true about marketing messages and social media?


A) Traditional marketing message are top down, similar to social media messages.
B) Social media messages are typically bottom up.
C) Social media marketing messages are not like traditional marketing messages.
D) Social media follows traditional marketing messages and how they are distributed.
E) Traditional marketing message are bottom up.

F) B) and D)
G) A) and D)

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If Jumble Bee Toys starts a type of computer usage in which services stored on the Internet are provided to users on a temporary basis, the company is using


A) B2C.
B) B2B.
C) data mining.
D) cloud computing.
E) e-business.

F) A) and B)
G) A) and C)

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A variety of special e-business resources are generally needed by the firm to successfully carry on any significant e-business activities.

A) True
B) False

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True

Sources of revenue flowing into the firm are referred to as revenue streams.

A) True
B) False

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Facebook has one of the largest social networks and one of the "stickiest" Web sites.

A) True
B) False

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Which of the following type of individual who uses social media maintains a profile and visits social networking sites?


A) Collectors
B) Joiners
C) Critics
D) Creators
E) Spectators

F) B) and E)
G) C) and E)

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Forrester Research, Inc., offers business research on a subscription business model basis.

A) True
B) False

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Rebecca is willing to invest time and money in attracting and retaining customers for her Mary Kay cosmetics business because she knows that


A) all women love her makeup; they just need an incentive to buy it.
B) it will be worth it if each customer makes two purchases based on her investment of time and money.
C) she enjoys the work, regardless of the financial results.
D) one loyal customer's repeated purchases for life will be well worth the expense.
E) these methods will greatly increase this month's profits for her business.

F) B) and E)
G) A) and D)

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What are KPIs, and what role do they play for a company? What are some typical KPIs that an online retailer might use?

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KPIs, or Key Performance Indicators, are...

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A ____ is a source of revenue flowing into the firm.


A) profit flow
B) cash stream
C) cash output
D) buyer source
E) revenue stream

F) B) and D)
G) A) and E)

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Which of the following is not one of the top four social networking sites used by business?


A) Pinterest
B) YouTube
C) Facebook
D) Twitter
E) LinkedIn

F) A) and C)
G) B) and C)

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Which of the following most accurately describes a podcast?


A) A multiplayer, competitive activity
B) An interactive version of a community bulletin board
C) A collaborative online working space
D) A digital audio or video file
E) A Web site to share information

F) B) and C)
G) D) and E)

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Provide at least two examples of how crowdsourcing can be used by a company. Be specific and provide realistic scenarios.

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1. Product development: A company can us...

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For most companies, all except ____ are some of the most popular objectives in regard to a social media plan.


A) increasing brand awareness
B) increasing profitability
C) acquiring new customers
D) introducing new products
E) retaining current customers

F) B) and D)
G) A) and B)

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B

Commerce through smartphones and other mobile devices is known as


A) m-commerce.
B) c-commerce.
C) mobile retailing.
D) C2C.
E) Mâ‚‚C.

F) A) and B)
G) All of the above

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Millenials are tech-savvy digital natives born after 1990.

A) True
B) False

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Academic Standard, Inc. (ASI) Academic Standard, Inc. (ASI) , sells its products through the Internet. Amanda is one of the biggest buyers of the company's products for her business. Nearly all of the interactions between Amanda's company and ASI have been electronic, saving both time and energy. Although transaction costs are reasonable, ASI has encountered financial problems with high production costs. Jonathan, a veteran employee of ASI, suggested to senior management that certain aspects of production may need to be handled by other, more efficient companies. Jonathan also suggested that the company might want to create a physical store to possibly increase its visibility and potential profits. He explained many disadvantages of operating solely through the Internet. -Refer to Academic Standard, Inc. All except ____ forces are primary external environmental forces that ASI needs to be mindful of in regard to the company's use of technology.


A) globalization
B) customer service
C) societal
D) economic
E) legal and political

F) B) and C)
G) None of the above

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eBay is an example of a brokerage e-business model.

A) True
B) False

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