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Exam 9: Attracting and Retaining the Best Employees

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Question 31

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Mr. Cole was due to give evaluations of his company's top managers in a few days. He had heard little from Tom Wilson, one of his sales managers, for the past eleven months. On looking over Tom's progress record, Cole saw that Tom usually met his monthly goals. Nevertheless, he was not an outstanding employee. However, this month Tom had submitted a marketing idea that tripled sales for five slow-moving products. When asked to name the outstanding sales manager of the year, Cole could not think of a person more worthy than Tom. Disappointed that they were overlooked, several top managers complained that, in his decision, Cole was

A) allowing poor performance on one activity to influence his overall judgment.
B) allowing recent performance to be overemphasized.
C) discriminating on the basis of gender.
D) overemphasizing some issues and underemphasizing others.
E) discriminating on the basis of race and age.

F) A) and D)
G) B) and C)

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Question 32

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In human resources management, job evaluation means that managers evaluate each employee on how well he or she is performing assigned tasks.

A) True
B) False

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Question 33

Multiple Choice

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The three types of performance feedback interviews are tell-and-listen, tell-and-sell, and

Verizon employees who sell cellular phones and calling plans are evaluated based on their total sales per hour worked. This is a(n) ____ appraisal method.

Human resources planning is determining the firm's future human resources needs.

There are at least four methods for reducing the number of employees when sales demand is really down. Name each and define the term.

Discuss the effect of Title VII of the Civil Rights Act of 1964 on employment opportunities for minorities. Are the effects similar to those of the Age Discrimination and Employment Act?

An indirect reward given in addition to an employee's regular pay is known as

No federal law forbids age discrimination against people younger than 40.

Wanda Zarky is paid a specific amount of money for work during a set calendar period, regardless of the actual number of hours worked. This money is called

When Russell Meyer started his new job, he was offered a cafeteria plan from which he could choose items such as health care, vision care, child care, life insurance, and membership at the company's gym. This is likely a type of

All of the following are common methods of obtaining information about applicants except

Why does the selection process focus not on choosing the applicant with the most qualifications but on choosing the applicant with the most appropriate qualifications for the job?

Subjective appraisal methods use some measurable quantity, such as dollar volume of sales, as the basis for assessing performance.

Identify and describe the major types of compensation.

Some union agreements state that current employees must be informed of upcoming new openings. This practice is called job

The Equal Pay Act applies directly to

What are the advantages and disadvantages of internal recruiting?

A training method by which a trainee learns by working with an experienced employee is called

Misumi wants to impress prospective employers with a summary of her background and qualifications for a management position. Her father, who is a businessperson, suggested sending a(n)