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Exam 3: Marketing Information Systems and the Sales Order Process

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Question 31

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The goal of ____________________ is to provide a "single face to the customer."

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Customer Relationshi...

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Question 32

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In SAP R/3,relatively permanent data about customers is kept in the Customer Master Data table.

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Question 33

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A customer's documents are released to the warehouse so that the goods can be gathered,packed and boxed.This is an example of: ____ in the sales and distribution process.

Describe the problems with Fitter Snacker's accounting and invoicing.

Describe the problems with Fitter Snacker's payment and returns.

Setting prices for customers can be very complex.SAP helps by offering a control mechanism,called ____,to determine how much to charge a given customer for a given product.

In the following diagram showing "Taking an Order in SAP ERP",what is A? ____________________

Describe the problems with Fitter Snacker's order filling.

What is the significance of the following:

In SAP ERP,the history of a transaction (such as a sales order) can be researched by looking at its ____.

SAP R/3's system allows one to group customers,which is commonly known as an "organizational structure".

This software can automatically route customers who contact the company to a sales representative.Companies can use this software to forecast customer needs.