Question 1

Disintermediation is the elimination of middle layers of distributors and suppliers.

Accepted Answer

A) True 
 B)False

Question 2

In an organization that has implemented SAP,the accounting department receives a message that it can bill a customer for a sale when the ________.

Accepted Answer

A)   order is picked and packed at the warehouse
B)   sales order is approved in SAP
C)   sales order is generated in SAP
D)   warehouse posts the goods issue in SAPE) A) and B)
F) A) and C)

Question 3

One of the effectiveness objectives an organization achieves with the implementation of SAP is faster customer response.

Accepted Answer

A) True 
 B)False

Question 4

What is process synergy?

Accepted Answer

Process synergy occurs when processes ar...

Question 5

Sales people in an organization that does not implement SAP are typically provided with real-time updates on inventory levels.

Accepted Answer

A) True 
 B)False

Question 6

Start-up costs are high when a firm uses Salesforce.com.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is a supply chain management process?

Accepted Answer

A)   procurement
B)   sales
C)   service
D)   promotionE) A) and B)
F) B) and D)

Question 8

The implementation of SAP in an organization increases the amount of cancelled sales to its best customers.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a characteristic of clearinghouses?

Accepted Answer

A)   They compare goods or services and take title to the goods that they sell.
B)   They provide information about e-commerce Web sites that support B2B sales.
C)   They provide goods and services at a stated price and arrange for the delivery of the goods.
D)   They facilitate the auction of goods and services and deliver products to the highest bidders.E) B) and C)
F) None of the above

Question 10

Differentiate between auctions and clearinghouses.

Accepted Answer

Auctions match buyers and sellers by usi...

Question 11

Nonmerchant companies are companies that own the goods they sell.

Accepted Answer

A) True 
 B)False

Question 12

In an organization that has implemented SAP,the accounting department uses the ________ screen in SAP to generate an invoice for a sales order.

Accepted Answer

A)   Post Incoming Payments
B)   Outbound Delivery
C)   Maintain Billing Due List
D)   Create Standard OrderE) A) and B)
F) None of the above

Question 13

The Promotion process is a customer-facing process that SAP can support.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a sales activity that is typically performed by a warehouse manager?

Accepted Answer

A)   shipment
B)   payment
C)   marketing
D)   manufacturingE) B) and C)
F) B) and D)

Question 15

Web storefronts typically used by companies such as Amazon.com and LLBean.com are information systems that support the sales process of ________ companies.

Accepted Answer

A)   B2G
B)   B2B
C)   B2C
D)   G2CE) C) and D)
F) A) and C)

Question 16

Social CRM is an information system that social networks use to facilitate communication within their network.

Accepted Answer

A) True 
 B)False

Question 17

In a typical sales process that does not use SAP,the sales department evaluates the risk of selling to a new customer.

Accepted Answer

A) True 
 B)False

Question 18

An organization that follows a common sales process packs its products for delivery only after the invoice has been sent to the customer.

Accepted Answer

A) True 
 B)False

Question 19

SAP achieves process synergy by designing processes to work together.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following departments is responsible for sending invoices to customers in a company that does not use SAP?

Accepted Answer

A)   marketing
B)   accounting
C)   manufacturing
D)   operationsE) None of the above
F) All of the above

Exam 8: Supporting the Sales Process With Sap

Sales people in an organization that does not implement SAP are typically provided with real-time updates on inventory levels.

Correct AnswerverifiedShow Answer

Social CRM is an information system that social networks use to facilitate communication within their network.

Correct AnswerverifiedShow Answer

Differentiate between auctions and clearinghouses.

Correct AnswerverifiedAuctions match buyers and sellers by usi...View AnswerShow Answer

What is process synergy?

Correct AnswerverifiedProcess synergy occurs when processes ar...View AnswerShow Answer

One of the effectiveness objectives an organization achieves with the implementation of SAP is faster customer response.

Correct AnswerverifiedShow Answer

Which of the following is a supply chain management process?

Correct AnswerverifiedShow Answer

An organization that follows a common sales process packs its products for delivery only after the invoice has been sent to the customer.

Correct AnswerverifiedShow Answer

Web storefronts typically used by companies such as Amazon.com and LLBean.com are information systems that support the sales process of ________ companies.

Correct AnswerverifiedShow Answer

Which of the following is a characteristic of clearinghouses?

Correct AnswerverifiedShow Answer

Disintermediation is the elimination of middle layers of distributors and suppliers.

Correct AnswerverifiedShow Answer

Nonmerchant companies are companies that own the goods they sell.

Correct AnswerverifiedShow Answer

Which of the following departments is responsible for sending invoices to customers in a company that does not use SAP?

Correct AnswerverifiedShow Answer

Start-up costs are high when a firm uses Salesforce.com.

Correct AnswerverifiedShow Answer

Which of the following is a sales activity that is typically performed by a warehouse manager?

Correct AnswerverifiedShow Answer

The Promotion process is a customer-facing process that SAP can support.

Correct AnswerverifiedShow Answer

The implementation of SAP in an organization increases the amount of cancelled sales to its best customers.

Correct AnswerverifiedShow Answer

SAP achieves process synergy by designing processes to work together.

Correct AnswerverifiedShow Answer

In an organization that has implemented SAP,the accounting department receives a message that it can bill a customer for a sale when the ________.

Correct AnswerverifiedShow Answer

In an organization that has implemented SAP,the accounting department uses the ________ screen in SAP to generate an invoice for a sales order.

Correct AnswerverifiedShow Answer

In a typical sales process that does not use SAP,the sales department evaluates the risk of selling to a new customer.

Correct AnswerverifiedShow Answer

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Auctions match buyers and sellers by usi...
View Answer

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Process synergy occurs when processes ar...
View Answer

Correct Answer
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