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Which of the following indicates that U.S. businesses are demanding socially responsible behavior from their international suppliers?


A) The establishment of the Equal Opportunity Employment Commission
B) The decision of Walmart to open stores globally
C) The decision of Phillips-Van Heusen to cancel orders from suppliers that violate its ethics code
D) The creation of the North American Free Trade Zone (NAFTA) between the U.S., Canada, and Mexico

E) A) and B)
F) B) and C)

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A firm's carbon footprint is:


A) the number of employees it hires in a specific community.
B) its legacy in terms of how much public good it dispersed over its lifetime.
C) the amount of carbon it releases in its effort to do business.
D) its participation in local fund-raising events.

E) B) and D)
F) None of the above

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Studies show that consumers are not concerned about the socially conscious behavior of the firms with which they do business.

A) True
B) False

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When it comes to social responsibility, some people feel that "before you can do good, you must do well." This reflects a firm's primary responsibility to its:


A) customers.
B) investors.
C) employees.
D) community.

E) A) and B)
F) A) and C)

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Mini-Case Harry, Sirly, and Bo are in the midst of a heated discussion. As the chief operating officers of the U-Scream Ice Cream Corporation, they are reviewing the latest financial reports. Intense competition has resulted in deceased profits. Each of the three officers has his own view of how to reverse the current trend. Harry suggests cutting costs by firing union employees and hiring replacement workers at lower wages. He has directed the firm's attorney to find a loophole in the contract that will allow for this action. Sirly protests, stating that Harry's proposal is unethical and unfair. Sirly feels that every stakeholder should be treated equally, and that profiting at the expense of others is foolhardy. Bo, agreeing in part with Sirly, states, "We must be sensitive to all affected parties, but clearly our primary goal is to make a profit for our owners." In an attempt to resolve the conflict between Harry and Sirly, Bo offers an alternative suggestion: reduce the firm's charitable contributions until acceptable profit levels are realized. Sirly is outraged and reminds Bo of the social responsibilities that U-Scream Ice Cream has to the community, environment, suppliers, employees, and stockholders. -Harry is concerned about the legality of his idea of firing union workers in order to hire workers willing to work for less pay. Harry values ______________ ethics, but has little concern for other types.


A) integrity-based
B) compliance-based
C) socially based
D) policy-based

E) A) and B)
F) C) and D)

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A high-level manager gathers his team of supervisors together to create a new office policy that will affect all employees at the company. After receiving a verbal okay from the supervisors, he then proceeds to pass around a written form of the new policy and asks all members of the team to initial it. He explains to the supervisors that the new policy will be posted in the break rooms on each floor of corporate headquarters. If you were a part of this work team, which question would you ultimately ask yourself before initialing your approval of this policy?


A) Is it legal?
B) Is it balanced?
C) How will it make me feel about myself?
D) Is it a lose-lose situation?

E) B) and D)
F) B) and C)

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Provide examples that serve to explain the differences among the following terms: (1) corporate responsibility; (2) corporate social initiatives; (3) corporate philanthropy.

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Corporate responsibility refers to a fir...

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An ethic of justice is based on a sense of responsibility to reduce actual harm or suffering.

A) True
B) False

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Punishing business leaders who have broken the law may help restore trust in the free-market system and leaders in general.

A) True
B) False

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Companies are using _____________ to communicate their corporate social responsibility actions to their customers.


A) sales promotion
B) traditional advertising on television and radio
C) social media
D) their employees, word of mouth

E) A) and D)
F) A) and C)

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Due to their significant economic power, large multinational firms can ignore the ethical standards of a society without consequences.

A) True
B) False

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In order to avoid the costly act of being sued in court, it makes good sense to manage your business ethically.

A) True
B) False

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Enrollment at Tradewinds College has increased by about 3% each year for three years, even though tuition and fees have gone up to help defray the cost of new wind turbines installed on campus to generate enough power to serve the campus buildings and to sell to local business establishments. As a recent student of contemporary corporate social responsibility, you conclude:


A) new technology such as wind turbines is a huge capital investment for a college. The effort demonstrates the high cost of environmental programs.
B) although it is a trendy social cause, this effort is not showing good long-term social responsibility toward the students who will end up with sizeable future debt.
C) this is a demonstration of corporate philanthropy.
D) students are willing to pay the extra tuition in the short term because they believe that the means (the use of innovative technology) will justify the end (a better environment) .

E) C) and D)
F) A) and B)

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On her company website, Ali asks customers who fill orders to place a check-mark in a box if they are willing to let her share their information with her suppliers. By asking this question, Ali is addressing privacy issues, and covering her actions in case someone should try to sue her for sharing private information. She is responding to the question, "Are my proposed actions legal?"

A) True
B) False

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Trying to make decisions that will benefit all parties involved is consistent with the question "How will it make me feel about myself?"

A) True
B) False

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Mini-Case Harry, Sirly, and Bo are in the midst of a heated discussion. As the chief operating officers of the U-Scream Ice Cream Corporation, they are reviewing the latest financial reports. Intense competition has resulted in deceased profits. Each of the three officers has his own view of how to reverse the current trend. Harry suggests cutting costs by firing union employees and hiring replacement workers at lower wages. He has directed the firm's attorney to find a loophole in the contract that will allow for this action. Sirly protests, stating that Harry's proposal is unethical and unfair. Sirly feels that every stakeholder should be treated equally, and that profiting at the expense of others is foolhardy. Bo, agreeing in part with Sirly, states, "We must be sensitive to all affected parties, but clearly our primary goal is to make a profit for our owners." In an attempt to resolve the conflict between Harry and Sirly, Bo offers an alternative suggestion: reduce the firm's charitable contributions until acceptable profit levels are realized. Sirly is outraged and reminds Bo of the social responsibilities that U-Scream Ice Cream has to the community, environment, suppliers, employees, and stockholders. -Bo's view tends to lean toward the concerns of investors, first and foremost. This is the view taken by __________________. A) corporate philanthropists B) the view of Franklin C) the late Milton Friedman, famous economist D) Roosevelt D) the view of a watchdog such as an environmentalist

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Business relationships often present ethical dilemmas that are:


A) not easily resolved.
B) easily resolved by following the relevant laws.
C) best resolved by creating a win-lose situation.
D) irrelevant and therefore require no action.

E) A) and D)
F) C) and D)

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Overly ambitious business goals and employee incentives can lead to unethical behavior.

A) True
B) False

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What is the benefit of employing an ethics officer?


A) This professional serves as a law-enforcement officer, with the authority to arrest employees who do not abide by the ethics code.
B) This individual writes the ethics code and keeps this document current. He has sole authority to change the document as he sees fit.
C) This professional has the responsibility to make certain that the ethics code remains a private company document; however, since the position has very little authority, it becomes a token job with high turnover.
D) This individual's job is dedicated to objectively investigating ethics breaches. If necessary, employees feel comfortable with communicating confidentially to this professional.

E) All of the above
F) C) and D)

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Identify the three questions that an ethics-based manager should ask when facing a potentially unethical action, and provide an example of a situation where you would use these questions to evaluate a decision.

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Is it legal? Am I violating any law or c...

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