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Increasingly, consumer education is becoming a part of high school and college curricula and adult-education programs.

A) True
B) False

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What are the major ethical issues businesspeople face?

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Businesspeople face a range of ethical i...

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Tony Shinn is applying for a mortgage to purchase his first home.His credit rating is mediocre due to several late payments on his credit cards and car loan.He is upset because his friend Jerry was offered an interest rate 3 percent less than what Tony was offered by the same mortgage company.This mortgage company's actions were


A) unethical-both Tony and Jerry should have been charged the same interest rates, regardless of their credit histories.
B) ethical-this is just a part of doing business because credit history is an important indicator of future payments.
C) illegal-subjective factors may not be used when determining which credit offers may be extended to certain customers.
D) unethical if Tony is a minority and Jerry is not.
E) unethical and illegal-customers must all be treated the same.

F) B) and C)
G) A) and B)

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A businessperson can take some comfort when faced with an ethical dilemma by talking openly about it with management because ethical decisions will always withstand scrutiny.

A) True
B) False

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Which president stated that consumers have the right to consumer education?


A) Franklin D.Roosevelt
B) John F.Kennedy
C) Lyndon B.Johnson
D) Gerald R.Ford
E) Bill Clinton

F) A) and B)
G) A) and C)

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Before the 1930s, most government involvement in day-to-day business was aimed at


A) nonpayment of income taxes.
B) discrimination.
C) protection of the free-market system.
D) consumer rights.
E) employment practices of factories.

F) D) and E)
G) C) and D)

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The right to consumer education entitles people to be fully informed about their rights as consumers.

A) True
B) False

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The right to service entitles consumers to convenience, courtesy, and responsiveness from manufacturers and sellers of consumer products.

A) True
B) False

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The American Apparel Manufacturers Association exerts pressure on its members to comply with the ethical standards of the industry and provides information and benefits for textile companies.This company is an example of a(n) _____.


A) regulatory agency
B) government agency
C) trade association
D) industry organization
E) membership club

F) B) and C)
G) A) and E)

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Brant promised to repair Carolyn's car on Thursday.After picking up the necessary part at a junkyard, he discovered he could not do the job after all and that the junkyard would not buy back the part.Carolyn does not know about these developments.However, she thinks Brant will be finished with her car sometime today.What should Brant do?


A) try to repair the car even though he does not really know how
B) try to repair the car so he can at least get his money's worth out of it
C) call Carolyn to inform her of the problem, and recommend a reputable repair shop
D) fake an emergency and contact Carolyn on Monday
E) stall for time to read up on car repairs so he can practice on Carolyn's car

F) A) and D)
G) B) and E)

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When translated, caveat emptor means "let the buyer beware."

A) True
B) False

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_____ is the contamination of water, air, or land through the actions of people in an industrialized society.


A) Wasteful
B) Recycling
C) Redesign
D) Disposal
E) Pollution

F) C) and D)
G) B) and E)

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Taking credit for others' ideas or work or not meeting one's commitments in a mutual agreement are ethical issues concerning _____.


A) fairness and honesty
B) organizational relationships
C) conflict of interest
D) communications
E) freedom of choice

F) B) and C)
G) None of the above

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The socioeconomic model of social responsibility


A) holds that society will benefit most when business is left alone to produce and market profitable products.
B) emphasizes that social responsibility is someone else's responsibility.
C) holds that a firm is legally obligated to act in the economic interests of its stockholders.
D) states that managers who concentrate on profit indirectly fulfill their social responsibilities.
E) emphasizes profits as well as the effect of business decisions on society.

F) A) and B)
G) B) and C)

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The manager of a successful local restaurant believes his responsibilities are to provide delicious meals and excellent service, provide jobs, comply with laws and the IRS, and earn a respectable profit on the restaurant.These are the manager's only concerns.What concept does this indicate?


A) Socialism
B) the economic model of social responsibility
C) the socioeconomic model of social responsibility
D) consumer protectionism
E) a lack of social responsibility

F) A) and E)
G) D) and E)

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Most authorities agree that business ethics should be improved.

A) True
B) False

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One reason American business must be concerned about product safety is that


A) labor unions will demand better contracts.
B) the government will increase its requirements for disclosure.
C) consumers demand safe products.
D) companies will be banned from competing.
E) limitations will be placed on the sale of products.

F) A) and C)
G) D) and E)

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What sort of information should be included in a social audit? Who would prepare the audit? How would such a document be used?

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Product labels on detergent that indicate ingredients and laundering methods are examples of which provision of Kennedy's consumer bill of rights?


A) the right to be heard
B) the right to choose
C) the right to purchase
D) the right to be informed
E) the right to safety

F) B) and E)
G) B) and D)

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The director of a company's social responsibility program should be a consumer advocate who can express the social issues facing the firm to the organization's management.

A) True
B) False

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