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Exam 7: Creating a Flexible Organization

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Question 71

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When the matrix structure is used, employees report to more than one supervisor.

A) True
B) False

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Question 72

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A computer manufacturer is first divided into the following groups: Home Office/Personal Use, Small Business, Large Business, and Educational Institutions.Within each of these divisions, management is organized into finance, operations, marketing, and human resources.This company is organized first by ____, then by ____.

A) function; customer
B) customer; function
C) product; function
D) product; customer
E) customer; location

F) A) and B)
G) B) and C)

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Question 73

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Job specialization is the separation of all organizational activities into distinct tasks and the assignment of different tasks to different people.

Older, larger firms which produce and sell various products, base departmentalization on function.

In a recent task force meeting, the human resources manager gave many reasons why the organization needed some specialization.In so doing, she stated that

A group of managers from various departments is in charge of evaluating the performance of the staff employees every year.This is a(n) _____.

As a new manager for Sears, Peter is unwilling to delegate work.He realizes that, although he can delegate assignments to others, he cannot delegate his

Design engineers at IBM provide suggestions about what materials to use in making a product and how the product is to be manufactured.This exhibits the use of ____ authority.

A committee created for a specific short-term purpose is called a(n) _____.

Stella Williams is designing the formal organization of her legal clinic.She has divided the work to be done; now she should

In an organization with a matrix structure, authority flows both

Boss Queen, Inc.(BQI) Boss Queen, Inc.(BQI) is a business-clothing store for professional women.The owner of the company has designed the business in such a way that she hardly ever has to be there.There are many departmental managers who hold a lot of responsibility.While they are organized separately by department, each manager knows enough about the other departments to be able to fill in at any time.The department managers also delegate a lot of work further down to their employees as a way to empower them.The owner even delegates store-management responsibilities to a different department manager each month.Even though certain people are delegated certain tasks, everyone pitches in, so it is sometimes hard to tell who is really in charge. The employees are so comfortable with each other that many go out and participate in activities together on the weekends, even when they are not working.However, the owner realizes that she does not want to participate in these events because she does not want to seem that she is favoring certain people over others. -Refer to Boss Queen, Inc.It seems that BQI managers could be considered all of the following except ______.

Jacob has divided the work to be done by his plumbing supplies company into parts and assigned those parts to positions within his company.What is this step of organizing a business known as?

Boss Queen, Inc.(BQI) Boss Queen, Inc.(BQI) is a business-clothing store for professional women.The owner of the company has designed the business in such a way that she hardly ever has to be there.There are many departmental managers who hold a lot of responsibility.While they are organized separately by department, each manager knows enough about the other departments to be able to fill in at any time.The department managers also delegate a lot of work further down to their employees as a way to empower them.The owner even delegates store-management responsibilities to a different department manager each month.Even though certain people are delegated certain tasks, everyone pitches in, so it is sometimes hard to tell who is really in charge. The employees are so comfortable with each other that many go out and participate in activities together on the weekends, even when they are not working.However, the owner realizes that she does not want to participate in these events because she does not want to seem that she is favoring certain people over others. -Refer to Boss Queen, Inc.Which of these options would most likely describe the type of corporate culture at Boss Queen, Inc.?

Using more than one basis for departmentalization is the rule rather than the exception for larger firms.

When an organization is organized based on a particular good or service, it is using departmentalization by customer.

A factory worker in an electronics plant has an idea that can significantly increase factory's productivity, he tells it to his supervisor.His supervisor recognizes the merit of the employee's idea and submits it as a formal report to the plant manager.After giving his contingent approval, the plant manager sends the proposal to the district manager and then to the vice president of operations.After three months, the CEO approves the proposal, and the change is implemented, saving the company $100,000 a month.This electronics company has a ____ structure.

Mark left his position as a manager for JCPenney after two years.He complained of being burned out from having to fulfill too many roles and tasks for one position.Mark probably never learned to use the tool of _____.

Norman Fisher is a product manager at Procter & Gamble.Cindy Allen is the senior attorney on the company's legal staff.Mr.Fisher is considered a(n) ____ manager, whereas Ms.Allen is a(n) ____ manager.

A bureaucratic structure is a management system based on a formal framework of authority that is carefully outlined and precisely followed.