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Exam 10: Motivating and Satisfying Employees and Teams

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Question 41

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To retain its key middle managers and to reduce the effect of a bank closure on its incomes, X Bank has established a two-year severance pay package.Theoretically, the bank is motivating employees to stay with the company through

A) positive reinforcement.
B) continual, repetitive reinforcement.
C) negative reinforcement.
D) extinction.
E) disciplinary reinforcement.

F) A) and E)
G) B) and E)

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Question 42

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What is goal-setting theory and how can an organization benefit from it?

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Goal-setting theory is a motivational th...

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Question 43

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The expectancy theory says that people are motivated

Gina Robinson, Inc.(GRI) GRI management has decided to reinvent the culture of the organization.Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description.However, this did not work.Next, the company decided to add flextime.It believed that this would make employees more dedicated. GRI then introduced even more work options for employees.For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other.Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means.The managers reasoned that team members must work face to face to learn from and truly engage with each other. Once these teams were formed, GRI management noticed that the quality of employees' work was much improved.The managers also observed that people felt much more comfortable with, and tolerant of, each other. -Refer to Gina Robinson, Inc.Flextime is

The personal force causing someone to behave in a particular way is called morale.

Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years.However, Mr.Smith, its CEO, has noticed recently that the company is not performing up to par.He has been watching the employees closely.Mr.Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company.Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required.The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful. Mr.Smith also observed that the employees were not engaging with each other.They all seemed to be at ease with each other, but there was very little interaction.When Mr.Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated. Mr.Smith decided that things needed to change.He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior.While this may not be the best option, Mr.Smith believes that it may work for the near future. -Refer to Garrett Enterprise.When the employees felt a sense of ownership, they must have been feeling more _____.

At midyear, Susan, the manager of a store, realizes that the new outlet mall with 300 stores down the street is taking much of the sales away from her store, so she will need to revise the sales goals of her sales associates.Susan is in what stage of the MBO process?

Theory Y is a set of assumptions that is consistent with scientific management.

All of the following except which are assumptions of Theory Y?

During the storming phase of team development, the team has just been created.

Motivation, morale, and satisfaction of employees' needs are interrelated.

Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years.However, Mr.Smith, its CEO, has noticed recently that the company is not performing up to par.He has been watching the employees closely.Mr.Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company.Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required.The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful. Mr.Smith also observed that the employees were not engaging with each other.They all seemed to be at ease with each other, but there was very little interaction.When Mr.Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated. Mr.Smith decided that things needed to change.He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior.While this may not be the best option, Mr.Smith believes that it may work for the near future. -Refer to Garrett Enterprise.When Mr.Smith talks about implementing a system of rewarding only the best behavior and punishing bad behavior, which of these theories is he utilizing?

Which of the following is not a level in Maslow's hierarchy of needs?

Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years.However, Mr.Smith, its CEO, has noticed recently that the company is not performing up to par.He has been watching the employees closely.Mr.Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company.Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required.The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful. Mr.Smith also observed that the employees were not engaging with each other.They all seemed to be at ease with each other, but there was very little interaction.When Mr.Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated. Mr.Smith decided that things needed to change.He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior.While this may not be the best option, Mr.Smith believes that it may work for the near future. -Refer to Garrett Enterprise.What type of employees does Garrett Enterprise currently have?

Describe the various stages of team development.

The equity theory of motivation contends that people are motivated first to achieve and then by the desire to be rewarded in direct proportion to their contributions.

Both when Sara was recognized by the store manager at a store meeting for exceeding all of her past year's objectives, and when the announcement of her promotion to assistant store manager was made, which need of hers was filled?

The U.S.Army's motto to "be all that you can be" relates most closely to the ____ level of needs.

A sense of belonging is a characteristic of which need level?

In 1977, two years after graduating from Yale Law School, Mr.Hyatt founded the firm Hyatt Legal Services with two other lawyers.By 2003, the company had expanded to 200 offices in twenty-two states.With growth, the company has found it easy to recruit staffers; however, it has faced other problems, most noticeably dissatisfaction among staff lawyers.Recently staffers in seven Minneapolis regional offices revolted, writing a memo protesting the firm's emphasis on generating fees at the expense of quality legal work.Mr.Hyatt fired the dissenters.His action toward the dissenters indicates the use of _____.