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Exam 6: Leadership and Managing a Business

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Question 31

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When JCPenney first decided to sell its merchandise online, the manager in charge of the process had to hire a technical staff to create the website, gather other resources necessary for the project, and ensure the site would be introduced in an effective and efficient manner.This is a description of the manager's ____ function.

A) Planning
B) Organising
C) goal-setting
D) Motivating
E) controlling

F) None of the above
G) C) and E)

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Question 32

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Operations managers are concerned strictly with the production of goods, not services.

A) True
B) False

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Question 33

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Harrington Golf Co.states that it will double its employee staff and decrease its advertising budget by 25 percent in order to keep up with its high customer demand.This is part of its ____ plan.

Brenda Simpson is in charge of designing the production layout for a new Saturn plant and also in charge of converting materials into products at the plant.Brenda is a(n) ____ manager.

The ___ leadership style tends to take initiative and be visionary.

Decision making involves identifying the problem or opportunity, generating alternatives, selecting an alternative, and implementing the solution.

When a manager identifies an opportunity, he or she generates alternatives to pursue the opportunity, selects one of them, implements it, and then evaluates the results.This manager is acting out the ____ process.

In the last stage of the decision-making process, managers may decide to

Alex notices that sales of the company's best products are declining.He gathers together his sales staff to generate solutions to the decline in sales.He encourages all the participants to generate as many new ideas as possible and forbids anyone from criticising or ridiculing the ideas of others.Alex is using

A manager who coordinates the activities of operating employees is a(n) ____ manager.

Most organisations use four types of resources: material, human, financial, and informational.

Formal leaders have legitimate power that is based on their position within the organisation.

Making decisions is an unavoidable part of a manager's job.

Which of the following is not considered a basic step of benchmarking?

Which of the following is a TQM tool?

The ability to see the big picture is at the heart of a manager's interpersonal skills.

Rocco asks his customers to complete a survey about the service they receive at his company so that he and his staff can make adjustments and improvements.Rocco is focusing on the ____ aspect of total quality management.

The CEO's role at General Electric requires him to spend a great deal of time on planning.This indicates that he is a(n) ____ manager.

Chris Gomez is a plant manager for National Manufacturing Company.With regard to levels of management, Chris is a(n) ____ manager.

It is important for a manager to understand the ____ of subordinates in order to encourage effective performance.