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A computerised data bank containing information on the skills and experience of all employees is called


A) a replacement chart.
B) a skills inventory.
C) a compensation survey.
D) management development.
E) a human resources inventory.

F) D) and E)
G) All of the above

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The assessment centre technique for selecting employees is ideal for small firms because such centres involve limited expense.

A) True
B) False

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The Age Discrimination in Employment Act of 1967 and its amended version in 1978 apply directly to


A) wages.
B) equal pay for equal work.
C) selection and promotion.
D) employee health and safety.
E) discrimination based on age.

F) A) and E)
G) C) and D)

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Affirmative action in human resources practices requires employers with fifty or more employees holding federal government contracts in excess of €50,000 to actively encourage job applications from members of minority groups and


A) hire qualified employees from minority groups not fully represented in their organisations.
B) pay equal wages for equal work.
C) refrain from discrimination on the basis of sex, race, colour, or religion.
D) refrain from discrimination based on age.
E) outlaw retirement of employees before age 70.

F) A) and D)
G) C) and E)

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Training may be used in an organisation to educate employees on all of the following except


A) product information.
B) motivation.
C) business ethics.
D) customer service.
E) technical aspects of the job.

F) All of the above
G) A) and E)

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____ is a payment representing some percentage of sales revenue.


A) Profit sharing
B) A bonus
C) A salary
D) A commission
E) A wage

F) C) and D)
G) A) and E)

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Human resources planning and recruiting are two of the activities carried out during the development phase of human resources management.

A) True
B) False

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Attrition is a method of reducing the size of the workforce by permitting people who are within a few years of retirement to retire early with full benefits.

A) True
B) False

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The executive orders that prescribe that employers actively encourage job applications from members of minority groups and hire qualified employees from minority groups that are not fully represented in their organisation is known as ___.


A) Title VII of the Civil Rights Act of 1964
B) affirmative action
C) Age Discrimination in Employment Act
D) Fair Labour Standards Act
E) Affirmative Diversity

F) A) and B)
G) A) and C)

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Martin Enterprises wants to ensure that it thoroughly understands all of its jobs so that it can determine the qualifications each job demands.To do so, Martin would first


A) draft job descriptions.
B) write job specifications.
C) conduct job analysis.
D) set up job orientations.
E) prepare a skills inventory.

F) A) and C)
G) B) and C)

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A list specifying qualifications necessary for a particular position is called a job


A) description.
B) specification.
C) analysis.
D) orientation.
E) inventory.

F) C) and E)
G) A) and B)

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Mr.Cole was due to give evaluations of his company's top managers in a few days.He had heard little from Tom Wilson, one of his sales managers, for the past eleven months.On looking over Tom's progress record, Cole saw that Tom usually met his monthly goals.Nevertheless, he was not an outstanding employee.However, this month Tom had submitted a marketing idea that tripled sales for five slow-moving products.When asked to name the outstanding sales manager of the year, Cole could not think of a person more worthy than Tom.Disappointed that they were overlooked, several top managers complained that, in his decision, Cole was


A) allowing poor performance on one activity to influence his overall judgment.
B) allowing recent performance to be overemphasised.
C) discriminating on the basis of gender.
D) overemphasising some issues and underemphasising others.
E) discriminating on the basis of race and age.

F) C) and D)
G) A) and D)

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Global Industries has just issued new appraisal forms to all managers.The company has requested that each subordinate be rated according to how closely the appraisal describes the employee.One statement reads, "This employee is never late for work." The employee would be given a rating of any number from 1 (strongly agree) to 5 (strongly disagree) .Global Industries' new form is an example of a(n) ____ appraisal method.


A) external
B) objective
C) judgmental
D) internal
E) infrequently used

F) A) and E)
G) B) and C)

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Jefferson, Inc.(JI) Jefferson Inc.(JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits.The company understands that there are effective reward systems that will motivate employees.However, JI management is not sure which would be the best for the company.Compensation, another important area, must also be improved so that it will satisfy all employees effectively.In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated.Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees. JI believes that it will be on the right path if all of these changes can be successfully accomplished.The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed. -Refer to Jefferson, Inc.JI management must consider implementing the many different types of benefits.These include all of the following except


A) insurance packages.
B) pension and retirement programmes.
C) worker's compensation insurance.
D) Social Security.
E) profit sharing.

F) A) and B)
G) A) and C)

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Upper management needs to know the results of training evaluations because


A) only top managers should know the results.
B) the results may be the basis for making decisions about the training programme itself.
C) training is inexpensive.
D) all training is cost effective.
E) all employees need training.

F) None of the above
G) A) and B)

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The phase of human resources management in which an employee's skills are improved and his or her capabilities are expanded is known as maintaining.

A) True
B) False

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Of the different forms of performance feedback interviews, which is the one whereby both the superior and the employee conduct an appraisal on that employee?


A) Tell-and-sell
B) Problem-solving
C) Objective
D) Tell-and-listen
E) Judgmental

F) A) and B)
G) A) and E)

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If Jadena were moved from her management position in the men's department at Nordstrom to a management position in the women's department of the same store, this would be considered a(n)


A) job transfer.
B) promotion.
C) internal recruitment.
D) longitudinal move.
E) external recruitment.

F) A) and B)
G) A) and C)

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All of the following are common methods of obtaining information about applicants except


A) employment applications.
B) tests.
C) private investigators.
D) interviews.
E) references.

F) A) and C)
G) D) and E)

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Human resources management consists of or includes all activities involved in acquiring, maintaining, and developing an organisation's human resources.

A) True
B) False

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