Question 1

Customer service management connects what functional groups?

Accepted Answer

A)  Supply management,marketing,and finance.
B)  Logistics management,sales and distribution,and product engineering.
C)  Marketing,logistics management,and sales and distribution.
D)  Human resources management,marketing,and finance.E) A) and C)
F) A) and B) C

Question 2

What kinds of questions does an operations manager who is responsible for strategic-level planning address?

Accepted Answer

A)  Which employees should work the day shift tomorrow?
B)  How should this process be organized?
C)  How many manufacturing plants should the company operate?
D)  Should we make this part or buy it?E) C) and D)
F) A) and B)

Question 3

Which of the following groups is NOT likely to be stakeholders for operations in a local bank?

Accepted Answer

A)  Customers
B)  Regulators
C)  Employees
D)  All of these are likely to be stakeholdersE) All of the above
F) B) and D)

Question 4

Which of the following challenges is most likely to be faced by service operations managers,rather than manufacturing operations managers?

Accepted Answer

A)  Operations is typically less financially important in service businesses
B)  Pure service operations need to be separated from pure goods-producing operations
C)  The "total product experience" is more important in services
D)  Customers are more directly involved in service processes,so their perceptions need to be consideredE) None of the above
F) A) and C)

Question 5

Operations management is important because:

Accepted Answer

A)  It affects the quality of life of workers and consumers
B)  It is a major cost for firms that needs to be minimized
C)  Managers need to continually find ways to automate processes
D)  It is more important than finance or marketingE) B) and C)
F) A) and C)

Question 6

What kinds of questions does an operations manager who is responsible for operational-level planning address?

Accepted Answer

A)  How many units of inventory for product X should I order?
B)  Where should we locate a new distribution center?
C)  What new information system should we install?
D)  What technical training program should we purchase?E) A) and B)
F) A) and C)

Question 7

What kinds of questions does an operations manager who is responsible for tactical-level planning address?

Accepted Answer

A)  What new technologies should the company buy?
B)  What new customers should the company pursue?
C)  How many workers should we hire or fire?
D)  Which customer order should we work on first today?E) B) and C)
F) A) and D)

Question 8

Which of the following statements about operations management processes is NOT true?

Accepted Answer

A)  Inputs to operations management processes can be materials,people,and/or information.
B)  Outputs of operations management processes are always tangible goods.
C)  Operations management processes involve transformation of inputs into valuable outputs.
D)  Design of operations processes should reflect what customers want.E) A) and C)
F) A) and B)

Question 9

Structural operations management decisions include:

Accepted Answer

A)  Workforce,capacity,and facilities.
B)  Workforce,production planning,and materials controls.
C)  Capacity,facilities,and technology.
D)  Materials controls,supply chain,and value definition.E) B) and C)
F) A) and D)

Question 10

Physical goods can be differentiated from services in the operations management process by:

Accepted Answer

A)  Longer lead times and they can be inventoried.
B)  More capital-intensive and shorter lead times.
C)  More labor-intensive and longer lead times.
D)  More expensive and easier to control.E) A) and D)
F) A) and C)

Question 11

Which of the following decisions would NOT be under the direct control of operations managers?

Accepted Answer

A)  What resources will be used to satisfy customer demand?
B)  What customers should be targeted with greatest priority?
C)  What suppliers should provide needed inputs?
D)  What mode of transportation should be used to ship products?E) C) and D)
F) B) and C)

Question 12

Supply chain management has grown as a prevalent perspective on operations management because:

Accepted Answer

A)  Purchasing managers now have stronger roles in companies.
B)  Firms have become more vertically integrated.
C)  Technology has facilitated globalization.
D)  Governments have become less open to trade.E) None of the above
F) C) and D)

Question 13

Growth of the supply chain management perspective in operations management results from the advent of:

Accepted Answer

A)  Technology and infrastructure advances.
B)  Collaborative networks.
C)  A focus on core capabilities.
D)  All of these.E) C) and D)
F) A) and C) D

Question 14

Internal operations managers work with what function to coordinate inbound and outbound flows of materials and information?

Accepted Answer

A)  Finance
B)  Purchasing
C)  Marketing
D)  LogisticsE) A) and B)
F) A) and C)

Question 15

In working with downstream processes,internal operations managers typically work closely with:

Accepted Answer

A)  Marketing and sales managers
B)  Information technology managers
C)  Human resource managers
D)  Government regulatorsE) C) and D)
F) B) and C)

Question 16

Fundamental areas of management in supply chain operations management include:

Accepted Answer

A)  Quality,Inventories,and Processes.
B)  People,Equipment,and Money.
C)  Markets,Processes,and Sales.
D)  Lean Systems,Quality,and Flexibility.E) None of the above
F) All of the above

Question 17

Operations managers answer questions of what,how,when,where,and who by defining both the ___________ and _____________ aspects of the operations management system.

Accepted Answer

A)  Financing and capacity
B)  Marketing and delivery
C)  Structural and infrastructural
D)  Production and accountingE) B) and C)
F) A) and C)

Question 18

While there is overlap between operations management and supply chain management,the two are different in that:

Accepted Answer

A)  Operations management focuses on production,supply chain management focuses on supply and logistics.
B)  Operations management focuses on tangible goods,supply chain management focuses on services.
C)  Operations management focuses on processes,supply chain management focuses on relationships and flows.
D)  All of these.E) A) and B)
F) A) and D)

Question 19

A supplier of materials used in manufactured goods is a member of:

Accepted Answer

A)  A union
B)  The product supply chain
C)  The resource/technology supply chainD) B) and C)
E) A) and B) B

Question 20

Joe Jones was asked to undertake a project to determine the resources and capacity his firm would need in the next three to 10 years.These types of decisions are considered to be:

Accepted Answer

A)  Infrastructural aspects of operations management.
B)  Positional aspects of operations management.
C)  Assessment aspects of operations management.
D)  Structural aspects of operations management.E) A) and B)
F) None of the above

Exam 1: Introduction to Managing Operations Across the Supply Chain

Customer service management connects what functional groups?

Correct AnswerverifiedC

What kinds of questions does an operations manager who is responsible for strategic-level planning address?

Correct AnswerverifiedShow Answer

Which of the following groups is NOT likely to be stakeholders for operations in a local bank?

Correct AnswerverifiedShow Answer

Which of the following challenges is most likely to be faced by service operations managers,rather than manufacturing operations managers?

Correct AnswerverifiedShow Answer

Operations management is important because:

Correct AnswerverifiedShow Answer

What kinds of questions does an operations manager who is responsible for operational-level planning address?

Correct AnswerverifiedShow Answer

What kinds of questions does an operations manager who is responsible for tactical-level planning address?

Correct AnswerverifiedShow Answer

Which of the following statements about operations management processes is NOT true?

Correct AnswerverifiedShow Answer

Structural operations management decisions include:

Correct AnswerverifiedShow Answer

Physical goods can be differentiated from services in the operations management process by:

Correct AnswerverifiedShow Answer

Which of the following decisions would NOT be under the direct control of operations managers?

Correct AnswerverifiedShow Answer

Supply chain management has grown as a prevalent perspective on operations management because:

Correct AnswerverifiedShow Answer

Growth of the supply chain management perspective in operations management results from the advent of:

Correct AnswerverifiedD

Internal operations managers work with what function to coordinate inbound and outbound flows of materials and information?

Correct AnswerverifiedShow Answer

In working with downstream processes,internal operations managers typically work closely with:

Correct AnswerverifiedShow Answer

Fundamental areas of management in supply chain operations management include:

Correct AnswerverifiedShow Answer

Operations managers answer questions of what,how,when,where,and who by defining both the ___________ and _____________ aspects of the operations management system.

Correct AnswerverifiedShow Answer

While there is overlap between operations management and supply chain management,the two are different in that:

Correct AnswerverifiedShow Answer

A supplier of materials used in manufactured goods is a member of:

Correct AnswerverifiedB

Joe Jones was asked to undertake a project to determine the resources and capacity his firm would need in the next three to 10 years.These types of decisions are considered to be:

Correct AnswerverifiedShow Answer

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C

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D

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Operations managers answer questions of what,how,when,where,and who by defining both the _ and ___ aspects of the operations management system.

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B

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